Building up your business and attracting new customers isn’t an easy job. But the good news is that, with the help of modern technology, there are so many different ways to provide great customer service that will have new customers turning into regulars.
Keep reading to find out the best ways that you can make your business more welcoming to new and existing customers alike.
One of the biggest turn-offs for anyone that walks into a business is a messy space. Low-stocked shelves, dirty floors and unkempt uniforms can all deter a customer, which is why staying clean and organised is so important.
Instead, you can take care of the environment you work in to make it appealing and friendly to anyone who walks in. You can do this by improving the décor, adding impressive stock displays and even installing a room spray. This way you can delight your customers’ senses as they walk through the door, which makes them much more likely to stay and make a purchase.
Add Logo Doormats
Entrance mats are one of the first points that people notice when walking into a room. They can give a great impression of a space by making it clean, professional and welcoming (especially on wet and rainy days!)
And a way to take entrance mats to the next level is by printing your logo on them. This creates an attractive look that gives your business a more professional and welcoming feel.
Your logo door-mat is also the last thing customers see as they walk out of your store or building. It leaves a lasting impression and creates a memorable image of your branding every time they remember the products or services you offer.
Provide Car Parking
One of the main factors to put customers off visiting a business is a lack of parking. People want to have a secure space to leave their car in as they go about their business, and so by offering this you can expect a much larger clientele.
Make sure you plan it out so you have an excellent car park that’s well designed and easily accessible to and from your premises – even if it’s just three or four parking spaces.
Have a Smile on Your Face
The number one thing you can do to make clients feel welcome is smile. A smile can go a long way and can even turn someone’s bad day into a better one.
Even if you are stressed out or distracted, maintaining a professional look and putting a smile on your face when clients come shows that you are prioritising the customer’s needs to make them feel welcome.
Create an Electronic Welcome
If your business doesn’t have a physical shop that customers can walk into, you can still make your website welcoming. Creating a website that is very user-friendly with clear sections and easy to read text means that new customers are much more likely to spend a longer time browsing through your products.
When visitors sign up at your site by leaving their email addresses, send them a welcome email. You can thank them for coming to your website, explain what services or products you offer and maybe even offer them a discount code for the next time they shop with you.
Author Bio: First Mats started life as safety matting specialists, but have since expanded to become a complete industrial and commercial supplies company. The focus of First Mats is to provide safety-focused products that improve the wellbeing of staff through quality approved products, backed up by extensive knowledge. www.firstmats.co.uk